Description de la formation
Get the key skills to motivate teams, grow your emotional intelligence, delegate & manage conflict professionally
HIGHLIGHTS:
- Determine your own personal style profile and gain insights into the strengths and limitations of your profile
- Identify and build on the strengths of your team's culture
- Develop a specific personal plan for applying what you learn
KEY COMPETENCES:
- Motivation, delegation and giving feedback
- Managing conflicts
- People management skills
- Emotional intelligence
- Ethical leadership
Prochaines sessions
Objectifs visés
- Motivate every member of your team—even if they are very different
- Adjust your management and personal style to the needs of different situations
- Resolve conflict more effectively in a wide variety of situations
- Get more done by using the best delegation techniques for each situation
- Turn difficult people and poor performers into team players
- Win the cooperation and trust from people in your organization
- Increase your confidence, management skills, and personal and professional satisfaction in your job by managing people successfully
- Use positive and corrective feedback to turn problem employees around and maximize productivity
- Share your knowledge and challenges with your peers and MCE's highly experienced faculty
Contenu
Successfully Managing People is a hands-on training programme, highly interactive with exercises and role plays. The programme will be led by an experienced facilitator with former management experience in international companies.
Programme Modules:
1 – The Experience of Being a Manager
- How to get people to want to do what they’re supposed to do
- Specific challenges you face when motivating others
2 – Values
- Values and their impact on work life
- How values can have productive and nonproductive results
- Identify value conflicts in yourself and in others
3 – Personal Styles
- Determine your own personal style profile
- Gain insight into the strengths and limitations of your profile
- Use behavioural clues to determine others’ personal styles
- How to work more effectively with other personal profiles
4 – Motivation
- Employee motivation factors and their impact on behaviours and work settings
- How to tailor your motivational efforts to individual employees and different situations
5 – Listening, Body Language, Giving Feedback, and Dealing with Difficult People
- Use active listening to gain information and understand employees’ perspectives
- Effectively apply positive and corrective feedback
- Use appropriate values alignment when dealing with difficult employees
6 – Conflict Management
- The dimensions of conflict resolution
- Identify your own preferred conflict-resolution styles for better conflict management
- Use different conflict resolution styles in different situations
7 – Delegation
- Different delegation styles: How and when to use them
- Determine the appropriate delegation style for employees and situations
8 – Understanding Organizational Culture and Subculture
- The impact of organizational culture and subculture and “cultural blinders”
- Explore the assumptions that impact your team’s thinking and actions
- Identify and build on the strengths of your team’s culture
9 – Emotional Intelligence
- The components of emotional intelligence
- Gain an honest and accurate assessment of yourself
- Develop an improvement strategy
10 – Ethical Leadership
- Identify your group’s values
- Your vision for ethical leadership
11 – Action Planning
- Develop a specific plan for applying what you’ve learned back on the job
- Identify people who can support your action plans
Public Cible
LEVEL: Managers
You are a manager with 3+ years experience. You need to learn how to motivate, give feedback and manage conflicts. This programme gives you the key people management skills you need today
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MCE ou Management Centre Europe est un organisme de formation basé à Bruxelles en Belgique. Fort de plus de 95 ans d'expérience, l'organisme de formation propose plus de 130 programmes de formation dans plus de 40 grandes villes à travers...
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